FAQs
About Your Order
When will my order be processed?
Once you've completed your order, you will receive a confirmation email automatically.
Please allow 1–3 business days for us to prepare your order.
Once product is dispatched, we will send you an email with a tracking number.
If you don't receive a confirmation email within 3 business days, please check your spam folder.
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to become active.
Can I change or cancel my order?
You may cancel or change your order only if it has not yet been shipped. Once shipped, we are unable to make any changes. Please contact us as soon as possible if you need to amend your order.
Shipping & Delivery
What countries do you support?
We currently ship to the United States, Canada, United Kingdom, Australia, East Asia (HK, TW, JP, KR), Southeast Asia (SG, MY, TH, PH, ID, VN) and the Middle East (UAE, SA).
Where do you ship from and which couriers do you use?
All orders are shipped from our warehouse in Hong Kong.
We deliver with various courier partners depending on your destination. Available shipping methods and costs are displayed at checkout.
For more shipping countries and delivery fess, please refer to our Shipping Policy.
How long does shipping take?
Delivery times depend on your destination and the shipping method you select. Please refer to our Shipping page for estimated delivery times. Once shipped, delivery is handled by the courier and is outside of our control.
Do I have to pay customs duties or taxes?
For international orders, duties, taxes and customs fees may apply depending on your country. These are the responsibility of the buyer and are not included in our prices or shipping costs.
Returns & Exchanges
Return and exchange policy
Due to our already competitive pricing, we do not offer free returns or exchanges. All sales are considered final. If your item arrives damaged or defective, please contact us within 7 days of receiving your order with: your order number, clear photographs of the damaged item, and a description of the issue. We will review your case and respond accordingly. Approval is at our sole discretion. If a return is approved, you are responsible for all shipping costs. We do not provide pre-paid shipping labels. We are not responsible for any duties, taxes, or items lost in transit during the return process.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Live Products Order (TikTok Live)
How do I place an order during a TikTok Live?
During our TikTok Live sessions, products will be displayed on screen with a purchase link. Simply tap the product link and complete checkout through TikTok Shop. Your order will be confirmed once payment is successful.
When will my TikTok Live order be shipped?
TikTok Live orders are processed and shipped within 3–5 business days after the live session ends. You will receive a shipping notification with tracking once dispatched.
Can I cancel or change my TikTok Live order?
TikTok Live orders follow the same policy — cancellations are only possible before shipment. Once shipped, orders cannot be cancelled or changed.
Contact Us
How can I contact Lucky Bambi Mart?
Trading Name: Lucky Bambi Mart.
Business Name: SHINE BLISS INTERNATIONAL LIMITED.
Business Registration No.: 80873384.
Address: Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong.
For more information, please contact us via:
Email: luckybambimart@gmail.com or Phone: +852-6317-2390.